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50+ Concepts To Master Chatbots And Conversational interfaces

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Two years ago, I launched the first version of Chatfuel. Since then, I’ve analyzed thousands of bots and learned about conversational interfaces. Today, I’m summarizing this experience on Botsbase, a list of more than 50 ideas to help people to create great conversations flows.

As I don’t like to read articles, Botsbase visually demonstrates the do’s and don’ts in conversational interfaces, with only a short description.

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I’m publishing new advice on it every few days, giving me time to create the animations, and simplify the explanations as much as possible. Let’s start with the basics.

Idea 1: Use Emojis

Visual elements help users better understand intent and make their choices easier. If you’re running a formal business, you can still use “serious” emojis, and use them only in buttons.

Idea 2: Provide Choices

Don’t leave your user alone. Even if you’ve implemented a great AI to understand what your users send you, they need to know what to do. Use buttons, keyboards and quick replies: people want to type as little as possible.

Idea 3: Allow For Multiple Formats

People may send the same information in various ways. For instance, they could send a location as an attachment, or send the address as a text. Or send emojis as stickers.

Idea 4: Multiple Answers For The Same Outcome

The illusion of choice helps the user to understand the conversational mechanisms. No matter what the user choose, the outcome would be the same.

Ideas 5: Be clear with the goal

Don’t let people guess the functionalities of you bot. Clarify the goal as soon as they onboard, and in the bot description.

Ideas 6: Ask humans for help

Chatbots are not as intelligent as the human they may replace. That’s why you can forward your messages to real humans. Really useful in case of out-of-scope questions, or sensitive customer support.

Ideas 7: Show less choices

Too many choices can be confusing. Try to keep the number of possibilities limited, to facilitate choices.

Ideas 8: Write short texts

Longer texts require more attention. Keep each text short and easy to read, as most people tend to read quickly. If you need to send article, you may directly send them to a blog post.

Idea 9: Quickly bring value

When you’re asking questions, make sure to give intermediate results as soon as you can. It allows to keep the user motivated, and she will see that it worth to continue.

For the 40+ next ideas, go to 😇

50+ Concepts To Master Chatbots And Conversational interfaces was originally published in Chatbots Magazine on Medium, where people are continuing the conversation by highlighting and responding to this story.

Source: Chatbots Magazine

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